Download APK/APKS.

Home » Business»OpenText Service Management

OpenText Service Management

Additional Information

Category

Business

Version

V24.3.0

Tag

esm | service | app

Rate

4.4

Reviews

Installs

50,000+

Developer

OpenText Corp.

Content Rating

Everyone

This app is the mobile version of OpenText Service Management.

APK

Google Play

iOS

OpenText Service Management

Business

4.4

APK

Google Play

iOS

Author's Review

AM5 Review

The Enterprise Service Management (ESM) mobile app serves as the mobile counterpart to Service Management Automation, offering a range of functionalities for both end-users and agent users. End-users can utilize the app to search for service or support offerings, create new requests, approve or deny request approvals, and more. The app also supports smart ticketing and Virtual Agent assistance, allowing for efficient service management on the go. Additionally, users can easily switch between different tenants to access relevant information.

Agent users can leverage the ESM mobile app to efficiently handle service requests and incidents. They can search for specific requests, incidents, people, and knowledge articles, as well as update detailed information and post comments on requests or incidents. The app enables agents to view and manage tasks and incidents in a personalized manner, with the ability to filter lists based on criteria such as priority. Furthermore, agents can add solutions to requests or incidents and easily contact individuals through the app.

To access the full details of the latest release of the ESM mobile app, users are directed to refer to the OpenText online documentation for Release Notes. It is important to note that the app requires connectivity to the OpenText Service Management Automation Suite. Activation of the mobile app can be done by scanning a QR code from the company's Service Management Automation Service Portal website or by contacting the IT administrator for an activation URL. This ensures seamless integration and access to the app's features for users within the organization.

Collpase

Screenshots

Download

Google Play

Download

APK

Download

iOS

Download

Additional Information

Category

Business

Version

V24.3.0

Tag

esm | service | app

Rate

4.4

Reviews

Installs

50,000+

Developer

OpenText Corp.

Content Rating

Everyone

This app is the mobile version of OpenText Service Management.

Previous Versions

ZIP files require a Split APKs Installer (e.g., SAI) from Google Play to install. Steps: 1. Download SAI from Google Play; 2. Open SAI and tap "Install APKs"; 3. Select the ZIP file; 4. Complete installation.

V24.3.0

APK