To access your account, you can log in using your social security number and personal code or through biometric authentication on your smartphone. Once logged in, you can access a range of services. You can view detailed information about your healthcare reimbursements, including all the payments you have received. Additionally, you can download important documents such as your proof of rights or daily allowances, as well as monthly reimbursement statements for the past months. The platform also allows you to complete various administrative tasks without having to visit a physical location. For example, you can request reimbursement for paper medical claims for yourself and your beneficiaries. You can also simulate and estimate your daily allowances, as well as submit medical certificates for work-related accidents or occupational illnesses directly from your smartphone. Other features include tracking your sick leave, ordering a European Health Insurance Card (EHIC), reporting the loss or theft of your Vitale card, ordering a new Vitale card, changing your preferred name, registering a newborn with your healthcare provider, adding your child to both parents' cards, reporting an accident caused by a third party, accessing simulations of your eligibility for social assistance, checking the processing times of your healthcare provider, and resolving overlapping contracts with complementary insurance providers. In addition to these services, you can manage your personal information on the platform. This includes accessing and updating your personal details such as your email address and phone numbers. Lastly, you can schedule appointments with your healthcare provider. You have the option to choose between a telephone appointment or an in-person meeting at a physical location. You can also modify or cancel your appointments, and view the appointments scheduled by your healthcare provider.